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Robert Half International Help Desk Analyst II in Minneapolis, Minnesota

Description

Looking for a new opportunity in Minneapolis? You should apply for this Help Desk Analyst position through Robert Half Technology! Individuals in this position, will represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. In this role, you will handle complex end-user support issues and provide support to team members by focusing on restoring service to the end users. The ideal candidate for this role will have an outgoing personality and strong communication skills, an understanding of Incident, Problem, Change Management and other processes, and will be able to create knowledge articles and arrange training for other Service Desk Analysts when needed.

Responsibilities

  • Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory

  • Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards

  • Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues

  • Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.

If you are interested in learning more about this position, contact Chris Muldrow at (612) 359-4960 and/or chris.muldrow@rht.com

Requirements

  • Strong problem solving and analytical skills

  • It is preferred for applicants to have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system, and other service related problems

  • Ability to multitask effectively

  • Must be able to work independently with minimal supervision

  • Excellent written, verbal and social communication skills highly desired

  • A combination of superior customer service skills and technical aptitude is required for success at this position

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Salary: DOE

Location: Minneapolis, MN

Date Posted: November 18, 2019

Employment Type: Temporary

Job Reference: 02310-0011262387

Staffing Area: Technology

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