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Job Information

Robert Half International Desktop Support Analyst in Irvine, California

Description

This Desktop Support Technician role with Robert Half Technology requires a flair for clearly breaking down and explaining convoluted technical information in a way that is easily understood by non-technical users. To thrive in this position, you will need to be a self-starter, with strong problem-solving skills and a passion for working in an innovative environment. This Desktop Support Analyst position, which is a long-term temporary opportunity, is located in the Philadelphia, PA area.

Your responsibilities:

  • Hardware repairs with the appropriate vendors

  • Offer computer desktop support in accordance with established policies and procedures

  • Fix computer problems, and recommend appropriate action/solutions

  • Offer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems

  • Develop records of daily data communication transactions, issues and remedial actions taken or installation activities

  • Support, examine, and repair computer systems, hardware, printers, and computer peripherals

  • Communicate regularly and effectively with ticket submitters

  • Able to perform effectively in a team environment as well as with little direct supervision

  • Customer service oriented team player with first-rate communication, documentation, organizational, problem solving, written and verbal skills.

  • Ability to understand, analyze and resolve problems, while on the phone or on-site with user.

  • Must have working knowledge of many various pieces of equipment and software including printers, terminals, PCs, networking and telecommunication hardware, etc. Knowledge and understanding of issues inherent to

  • Microsoft software including, but not limited to security, deployment, imaging, auditing, licensing and compliance; deployment and upgrading; features and functionality.

  • Organized with the ability to follow established processes and provide recommendations for improvements.

  • Ability to analyze and solve problems by investigating and implementing predefined potential solutions using troubleshooting skills

Requirements

High school degree required.

Some College preferred.

Technical School Diploma or equivalent preferred.

Minimum 2-3 years experience providing EUD support, Service Desk support or equivalent experience/knowledge

Preferred: A+ Certification

Preferred and not required: ACSP, MCP, MCSA, ITIL Foundations, CCNA, Lexmark & Lenovo Self Maintainer

Working knowledge of the TCP/IP protocol suite.

Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.

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Contact your local Robert Half Technology office at 888.490.4429 or visit www.roberthalf.com/jobs/technology to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

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Salary: DOE

Location: Irvine, CA

Date Posted: October 12, 2020

Employment Type: Temporary

Job Reference: 03720-0011464013

Staffing Area: Technology u0026 IT

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